June 13, 2011, Convergys called up and provided me a Job Offer to start with the training. It was thrilling (hair-raising) moment and I have no idea of what would be my future to this company. I passed all the screening and I believed I deserved it (Feeler). Same process with other call center company, a one day process only. I got a packed lunch of Mc Donalds chicken with rice while we were in the process of screening. The recruitment team were very smooth and accommodating. I made a misconception before that Convergys is a terror company during the hiring process, but I was wrong. People were very supportive and gave you positive point of view. I was profiled to Comcast, a Cable, Internet and Telephone service provider in the US. I was in the Comcast High Speed Internet and Telephone team as customer service. Creating and changing passwords were our most fave. Then I was transferred to Sales Department, but before that, my first Team Lead was Ms. Joy Davin, the coolest TL but very focused, then we got the new TL which is TL Dudley, a smart yet kinda strict TL, I failed most of my categories and the last TL I had was TL Tatum, the "way libog TL", it means, if you're happy, he's happy.
My schedule kept changing, especially my account and almost everything (Even my locker, My salary getting higher!). That is why Convergys is considered to be a very dynamic company. When it comes to compensation, I was satisfied. Convergys provided stable salary compare to other companies, it means, it is very stable job. Compare to other companies that if you failed, you will be kicked off the hood. As what Convergys implemented, they hired employees to keep them until they retire, not to fire them. They have a very fair judgement. In 5 years, you will have a retirement plan already, that would be 50%, and after 10 years, that would be the 100% retirement claims.
If you want to apply to Convergys, contact me: 09279316619 (Airfunk) and I will inform my ex-colleagues. They will give you further insights on how to work in a call center industry especially to Convergys.
Anyways, during my boot camp and probationary period in Convergys, I got this certificate given by our first TL. Check it out!
PASTILAN MAN! DIRI HARUMAMAY AN CALL CENTER NGA TRABAHO!
I want to share my job hunt in Manila before, way back 2009. I went to Manila without enough money. I just borrowed money to some of "bagtac" in our place in Ipao, Calbayog City. I stayed with my relatives in Sampaloc, owned by Beth Moloboco. I went to GlobeAsia, Makati, because my cousin Rebecca referred me to apply there, but I failed, maybe because I have no call center experience or the way I communicate, sounds bisaya. I went to ETELECARE (Now: Stream Global) at PB Com tower, tallest tower in Makati I guess. I passed exams but I failed interview, because I can't clearly hear or understand the way the HR asked questions. I was kinda desperate, I tried John Clements or any recruitment firm to have them endorse me to some bigger call center company. I was endorsed to Telus, however, it was in Global City, OMG, quite far. I saw Convergys, but I was discouraged by my seat mate during the walk-in, he told me that it was suicide to apply at CVG Glorietta, HR were terrorizing applicants by giving hardcore exams and interviews. Because of that, I backed out. Days passed, I have no job offer still, I traveled to Pasig, I saw SITEL Philippines. I walked-in, loaded with applicants, it was a 1-day process, until I passed the 1st interview, written exam, call simulation and the next day was the FINAL interview with the operation's manager who will be the OM of my account. I was profiled to Blockbuster account, an online DVD rentals. I was in customer complaints. Sending emails and the half hours would be calls. I got hired for at least 2 days and started the training after 1 week of completing all the requirements. While I was in training, I received a lot of final Interview calls. Of course, I was in a hurry and I badly need an income, therefore, I decided to continue with Sitel. The company is great, with great facilities and great people. I used to eat at the pantry and watch TV or videos alone. Since Pasig is quite far from Sampaloc, I used to sleep at the sleeping quarter and took a bath at the same time. I considered Sitel as my dormitory since I didn't go home, I just stayed at Sitel for 5 days in a week. Then if I have no work yet, I always in standby mode at SM Megamall, sleeping at the benches or at the food court. At first, we were in morning shift, until we were transferred to evening shift with better night differential bonus. It is usual that after months in the operation, you will be transferred to new teams and a lot of changes happened and we should be ready all the time. I went home to Samar because my wife gave birth to our first baby "Ayesha" and I decided not to report back, I emailed resignation but they didn't accept it, instead, they fired me. =)
Remembering my first wavemates. The Blockbuster Wave 16. Here are the names. Say present?
Maria Annie Flores
Apple Ann Gopes
Adam Joseph Mayor
Sabdulah "John D" Pacasum
Noime Anne Saa
Jennifer Tanola
Mark Angelo Cortez
Liecel Garcia
Fredrich Manguiran
Juna Mae Puga
Noel Fernando Saylago
Johna Tayoto
Criselda Iris Magat
Josefina Tanala
Elaine Velasquez
Sherry Ann Villaran
Michelle Kerl Acedillo
Menchie
And our beloved Trainer: Aliza Nepomuceno-Bautista
See? I still remember ya'll!
