June 13, 2011, Convergys called up and provided me a Job Offer to start with the training. It was thrilling (hair-raising) moment and I have no idea of what would be my future to this company. I passed all the screening and I believed I deserved it (Feeler). Same process with other call center company, a one day process only. I got a packed lunch of Mc Donalds chicken with rice while we were in the process of screening. The recruitment team were very smooth and accommodating. I made a misconception before that Convergys is a terror company during the hiring process, but I was wrong. People were very supportive and gave you positive point of view. I was profiled to Comcast, a Cable, Internet and Telephone service provider in the US. I was in the Comcast High Speed Internet and Telephone team as customer service. Creating and changing passwords were our most fave. Then I was transferred to Sales Department, but before that, my first Team Lead was Ms. Joy Davin, the coolest TL but very focused, then we got the new TL which is TL Dudley, a smart yet kinda strict TL, I failed most of my categories and the last TL I had was TL Tatum, the "way libog TL", it means, if you're happy, he's happy.
My schedule kept changing, especially my account and almost everything (Even my locker, My salary getting higher!). That is why Convergys is considered to be a very dynamic company. When it comes to compensation, I was satisfied. Convergys provided stable salary compare to other companies, it means, it is very stable job. Compare to other companies that if you failed, you will be kicked off the hood. As what Convergys implemented, they hired employees to keep them until they retire, not to fire them. They have a very fair judgement. In 5 years, you will have a retirement plan already, that would be 50%, and after 10 years, that would be the 100% retirement claims.
If you want to apply to Convergys, contact me: 09279316619 (Airfunk) and I will inform my ex-colleagues. They will give you further insights on how to work in a call center industry especially to Convergys.
Anyways, during my boot camp and probationary period in Convergys, I got this certificate given by our first TL. Check it out!
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